Knowledgebase : Information Type > Self Help
Context : When exporting a job or term base into an Excel format your accents are not exported and instead replaced by symbols such as "ó". Fix : You are likely encountering an encoding problem, please make sure you are using utf-8 when exporting.
Title: Additional server licenses do not show up in the license list Context: You have received additional licenses, but they don't show up in the list of licenses after updating the server licenses. Description: The server activator tool doesn't always ...
Title: AutoPick offers the same numbers twice Description : When you use AutoPick by pressing the Ctrl button, the numbers in the source are offered twice, even if they are only visible once in the source text. Fix : You have probably used memoQ for long...
Title : Internet Explorer compatibility issues with memoQ Web Context : You are trying to connect to memoQ Web using IE9 and you are confronted with the following error message: " Your browser is not supported. Please upgrade to Internet Explorer 8+ or F...
In Google Scripts, use the following code to authenticate on the Resources API of a memoQ cloud server: function restAPILogin() { var restURL = "https://longhorn.memoq.com:9091/(servername)/memoqserverhttpapi/v1"; [^] var headers = { "contentType" : "app...
Symptom You receive an error message when you click the confirmation link in the registration e-mail you received from Language Terminal, or when you paste the activation link from the e-mail in the text box in the Language Terminal website. Resolution V...
Title: Changing the language of the notification mails sent by the memoQ server Context: The memoQ server sends English notification e-mails to translators, project managers, etc. by default. You may have a different communication language in your organi...
Title: Cleaning unnecessary tags with TransTools Document Cleaner Context: Some Microsoft Word documents produced by OCR (Optical Character Recognition) and PDF conversion tools, when imported into memoQ, may contain excessive tags, even though the origi...
Title: Concordance front display issues in memoQ 5 Context: When running concordance on one of your TMs the concordance window opens and seems to display the segments correctly, but when you click on any of the segments within the window the target text ...
Title: Content connected project does not do version update Description : You create a content connected project and try to change documents in the content source. New documents get added, deleted documents are removed, but changed documents are not refl...
Title: Importing Multiterm XML term bases into memoQ term bases Description: When moving from SDL Trados to memoQ, many users want to move their terminology databases from Multiterm to memoQ. A flawless migration is only possible for users who are using ...
Title: Corrupt *.mprx file Description: External causes such as crashes or antivirus programs can damage the *.mprx file in your project's folder. How to: 1. Create a new project with the same language combination as the original project was. 2. Attach a...
Creating Windows standard user with sufficient privileges to run the memoQ server service Make sure you are logged in to Windows with a user that is added to the Administrators group (i.e. Administrator) Open the Windows command line and create a standar...
Title: Dealing with duplicates in TMs Description: With memoQ 2013 R2, the storage of TM roles together with a TM entry was introduced. The role value behaves similar to context. Assuming you have the default settings for the TM (store context and multip...
Title : Deleting projects from memoQ does not actually delete the project files from my computer. Context : You are clearing up your dashboard in memoQ and deleting projects you no longer have use of. You expect that the associated files will be deleted ...
Title: Disabling the capitalisation of terms Description: You have a term base where some terms are upper-case, others are lower-case. You want memoQ to recognise them no matter if they are at the beginning of the sentence in upper case or later, in lowe...
Title: Main icons being used in the Discussion feature Description: With memoQ 2013, the Discussion feature was introduced. The commenting was enhanced, e.g. allowing multiple comments for segment, comments on document level, etc. The main Discussion ico...
Title : Dragon Naturally Speaking (DNS) menus are slow Context : Using DNS in order to work in memoQ you realize the menus are slow. Description : This bug has been reported and is currently being worked on. For the time being, there is a workaround to g...
To set up the E-mail settings of the memoQ server, using Office 365 SMTP, follow the steps outlined in the article below: http://technet.microsoft.com/en-us/library/dn554323(v=exchg.150).aspx Submitted by user: Grigori Gazarian
Title : Error 32. Standard exception: Cannot open file: C:\ProgramData\MemoQ\Translation Memories\Your-TM-Name\Index#.mtx Context : An error message shows up when confirming segments in a translation, this message states: " [name-of-your-TM] Standard exc...
Problem An error message shows up when you try to open a project that includes the Korean language: Font 'Batang' cannot be found. Description When you try to open a project that includes the Korean language, an error message appears. In the error messag...
Title : Error: "No ELM license received from server" Context : You are working for an Enterprise or LSP that sends you a job as well as an ELM license to work on their online project. When trying to activate that license you get the following error messa...
Title : "The remote server is not available" message upon file retrieval Context: When a user attempts to download a package from an online projects and is confronted with the following error message:"Login to server yourserver.name failed The remote ser...
Title : Corrupt TM (translation memory). Context : In an open translation when you confirm (Ctrl+Enter) a translated segmen the following message pops up: “ Impossible to add the entry to the translation memory. The segment appears as confirmed in your d...
Title : Error storing TM entry. Context : An error message shows up whenever you attempt to confirm a translation in memoQ for an online project. Description : When confirming a translation ( CTRL+ENTER ) a “Error storing TM entry” error message appears....
Context : You have just created a project and wish to open one of the files (to view or translate) but are confronted to an error message called: “Font '' cannot be found. ”. Description : You do not have a chosen default front for the alphabet/front in ...
Title : The language could not be loaded! Context : You are working on an online project and your server will not start up. You get the following error message: "The language could not be loaded" Description : The client (on server) was started before th...
Context: In an online project with desktop documents, several people are working on the same document simultaneously. Unfortunately when attempting to synchronize (or updating) their work they get the following error message: “The operation has been comp...
Context: Even though you have upgraded from memoQ 5 to memoQ 6 you still use memoQ 5 for certain projects. Unfortunately whenever you try to open a project in memoQ 5 you are confronted with a message stating: "User session is not valid or has expired ."...
Description : If you are required to deliver a fully formatted, bilingual (unclean) DOC/RTF file, you have to “pre-segment” it using Trados Translator’s Workbench, and import that bilingual file into memoQ, instead of the original monolingual source docu...
ISSUE/TOPIC While opening one of the projects that you were working recently, you receive an error message stating that there is a "File sharing violation". Upon further investigating the issue, you discover the following line in the error message: Syst...
Title : Files don't import or export at all, multiple versions of memoQ are installed Context : You have at least two versions of memoQ, e.g. memoQ 5.0 and 6.0, or memoQ 6.0 and memoQ 6.2, installed. You have noticed that since you installed the upgrade,...
Unfortunately there is an issue with QA resource files created in memoQ 2014 (from builds 7.0 - 7.07), but this problem only affects custom punctuation marks. The issue is that memoQ doesn't show the custom punctuation marks you have already added. If yo...
Title: Folders to save in order to backup your memoQ server Context: As of today, the memoQ server does not have a built-in backup protocol, so you will have to create a manual backup of the appropriate folders. This article explains what to back up. Des...
Description: You are trying to open a document for Translation, but you receive a General error that complains about a missing font. Potential cause: A language pack is missing from Windows. This usually happens in Windows 10 and with the Korean language,...
Title : Corrupt memoQLog file Context : You cannot open any projects in memoQ (online or offline). When you attempt to open a project an error message shows up. memoQ Version: Any Description : When the error message appears, click on “More” in order to ...
Title: Corrupt Monolingual review xml file Description: Trying to open a project, you receive the following error: TYPE: System.InvalidOperationException MESSAGE: There is an error in XML document (0, 0). SOURCE: System.Xml CALL STACK: at System.Xml.Seri...
Title : Corrupt Preferences-Layout file Context : You cannot launch memoQ. Upon start-up the software crashes and you are confronted with a general error. memoQ Version: Any Description : When the general error message appears, click on “More” in order t...
Context : You cannot launch memoQ. Upon start-up the software crashes and you are confronted with a general error. memoQ Version: Any Description : When the general error message appears, click on “More” in order to know better what it relates to. If the...
Title : Corrupt Project Registry file Context : You cannot launch memoQ. Upon start-up the software crashes and you are confronted with a general error. memoQ Version: Any Description : When the general error message appears, click on “More” in order to ...
Title : Corrupt TermBase file Context : You cannot start memoQ, when you attempt to you are confronted with a general error. MemoQ Version: Any Description : When the general error message appears, click on “More” in order to know better what it relates ...
Title : Corrupt TermExtract file Context : You cannot open a memoQ project. Upon opening it you are confronted with a general error. MemoQ Version: Any Description : When the general error message appears, click on “More” in order to know better what it ...
Title : Corrupt TranslationMemories.xml file Context : You cannot open a memoQ, or a memoQ project. Upon opening it you are confronted with a general error. MemoQ Version: Any Description : When the general error message appears, click on “More” in order...
Title : General error related to lack of memory. Context : You are using memoQ, likely on a large project and suddenly memoQ freeze and crashes. A general error message stating “Exception of type System.Out.Of.Memory.Exception was thrown” appears. Descri...
Title : Error message appears upon opening any translation document Context : You cannot open translation tabs. Upon opening you are confronted with a general error. memoQ Version: Any Description : When the general error message appears, click on “More”...
Title: General error: SplitterDistance must be between Panel1MinSize and Width - Panel2MinSize Description: When you are opening the memoQ translation grid or when you are starting the tool, you get the following error message complaining about the Split...
Title :General Error: Updating view but view is dirty Context : You are working on a translation when you attempt a “Find” in the document. You are then confronted to a general error message stating: “ Updating view but view is dirty “ Description : Dirt...
This article describes e-mail notification behavior that was changed in memoQ server 2013. memoQ server can send e-mail notifications when a document is assigned or re-assigned to a translator or a reviewer in an online project. In versions prior to memo...
This is a troubleshooting article. Please make sure you read it through before making changes to your system. ! Please note that the below solution is only working up to version 6.2! Symptom: memoQ reports a timeout error (or simply freezes) when you try...
Title: How to delete background tasks Context: In some cases, starting memoQ on your workstation will pop up the background tasks window, even if there were none left when you closed the program. Description: Delete any mqjob files from your own user's a...
Title: How to determine if a font issue is memoQ related Description: You are trying to translate in memoQ, but the characters are not showing up correctly. How to: To find out if this is an issue of memoQ, or the document, please do the following: 1: Op...
Title: How to export a partially translated document? Context: You are translating a document, and you would like to get the partially translated document back into the original format. Description: To export a document that is not yet completely transla...
Description: memoQ uses several LQA models. They can be found in the Resource Console > LQA settings. The LISA, J2450, and memoQ's own model were also localized into German, Hungarian, Spanish, French and Brazilian Portuguese. When you switch the UI f...
Title: How to search the memoQ Help Description: Sometimes you cannot find something in the Help or just wonder of what is the best way to search the Help. This topic gives you some outline on the memoQ Help structure. memoQ Help has the following main s...
You wish to transfer your memoQ client, and your current license to a different computer, while keeping the option to use the second extension of your serial number to activate a second, parallel installation of memoQ in the future.  _The extension is th...
memoQ 2014 R2 and beyond does NOT support native .AI files, but it does support .SVG So, to translate Indesign files, you have several options: • The "free" one: download and install the open-source editor Inkscape, which does support .AI files (http://i...
Since the HTML filter does not have option to change tags to external or internal (except for <br/>) like XML filter has, it is not possible to do it on Document import settings window. However, you can still change tags to external/internal: Go to...
Symptom Your file does not get uploaded to Language Terminal: while "uploading", the display is falls apart, or nothing happens, or your browser acts as if it were uploading but the file does not appear on the website. Resolution Please check the brand a...
Title: IntelliWebSearch does not work in memoQ Description: Several users have reported that IntelliWebSearch and memoQ conflicts with each other, and IntelliWebSearch does not work in memoQ. While we are not officially supporting work with IntelliWebSea...
Title: Known issue: long delays in memoQ when translating in online projects Description: With memoQ 2014 build 7 and before, some users have reported (occasional or intermittent) long delays when when translating in an online project. Some translators h...
Title: Known issue: memoQ hangs in online projects with "Saving to server" message in the status bar Description: With memoQ 2014 build 7 and before there is a known issue that can cause memoQ to become unresponsive when translating in an online project,...
NOTE: starting with memoQ 6, Microsoft Office is not a requirement anymore, and memoQ can import all office formats without using Word. Title: memoQ 4.x or 5 no longer opens .doc files after Word has been reinstalled Context: memoQ no longer opens .doc f...
Title: memoQ client installer refuses to start, complaining about the version of Windows Description: You are trying to install memoQ on your PC, but receive the following error message: The version of this file is not compatible with the version of Wind...
Title: memoQ does not start and shows a MemoQ.Common.Legacy error Description: When you start memoQ, it does not start and gives you the following error message. TYPE: System.NullReferenceException MESSAGE: Object reference is not set to an instance of t...
Context: you just upgraded your memoQ server to a newer major version, and now the memoQ server service won't start. Fix: here is an extract from the memoQ server upgrade guide (available from http://kilgray.com/resource-center/user-guides): On some occa...
OPENING A PROJECT IN MEMOQ THROWS AN ERROR, AND THE PROJECT DOES NOT OPEN. FIX: If the error message is the same as the one below, it means that the XML file storing the data of your monolingual review session in the project is corrupt. Deleting the "Mon...
Title: Predictive typing does not give preference to term bases Description: Predictive typing starts to work when you type and memoQ finds something that it can offer. Predictive typing offers suggestions from a number of sources: terminology hits, TM f...
Whenever you get some strange screen layout, please use this "fix": This kind of error is rather easy to fix, open a document and use the Reset current layout option from the View menu. In case it doesn't work, exit memoQ and delete the following files: ...
Title: Server not activated Description: Your memoQ server does not start up. In the server log, and/or in the Windows Event Viewer, you see the "Server not activated!" message. How to: This message - while sometimes it does mean what it says on the can ...
Title: ShellExecute failed, Error code: 255 Description: You are trying to install memoQ on a PC, and the install aborts with the error message : ShellExecute failed, (Error Code: 255) How to: This is caused by the Avast antivirus, and can be solved by t...
Title: Single byte - double byte number conversion Context: Latin character languages like English, French, German, etc. use a single-byte representation for numbers. Japanese, Chinese, Korean use double-byte numbers. Languages like Arabic, Hindi, etc. u...
Title: Slicing Exception Description: You are trying to slice a document in an online project, and the following error message pops up: TYPE: System.InvalidCastException MESSAGE: Specified cast is not valid. SOURCE: System.Data.Linq CALL STACK: Server st...
This is a troubleshooting article. Symptom: The memoQ server service does not start. If you attempt to start it from the Services console (services.msc), it reports that the memoQ server service started and then stopped. When you look it up in the Event ...
This article describes how memoQ uses translation memories, term bases, LiveDocs corpora, and the spelling checker if the current project or the resource(s) use a sublanguage, for example, English (US) instead of just English. The article also explains w...
(For Kilgray support, if the below information isn't enough, also read ticket VLE-587-55997 for details.) You need to go to the machine where Content Connector is installed, download and install the self-signed certificate into the "trusted root certific...
Title: The translation memory (TM) is open for exclusive use. Context: You are trying to use a server-based translation memory (TM) in your project, but you get an error message about the translation memory or term base being open for exclusive use. This...
SPECIAL THANKS go to Kevin Lossner (www.translationtribulations.com) for his help developing this workaround. Context: you customer needs a "Trados-compatible bilingual doc" (aka "uncleaned" document) delivered, and said document contains footnotes. By d...
Symptom One of Microsoft's Windows updates (KB2823324) caused memoQ to stop unexpectedly. Apparently, the problem can be solved by disabling the EuroTermBank plugin, but the same Microsoft update might cause further instability on your computer. If you a...
Symptom: On some systems, memoQ displays an error message when it attempts to reach out to Language Terminal, e.g., when the user wants to save a project backup there. The error message contains the following or similar: TYPE: System.InvalidOperationExce...
Symptom: The setup program terminates by reporting that 'Setup was interrupted before the product could be installed'. Possible cause 1: The IIS 6 Metabase Compatibility components are not installed. Resolution: Use Control Panel > Programs and Featur...
This is a troubleshooting article. Please read through it before you start making changes to your system. Symptom: After a server is moved, references to the old server remain on the translators' computers. As a result, translators cannot connect to TMs ...
Title: Very high match rates when the segment to translate is very different from the source segment in the translation memory Description: In some cases, memoQ can return a TM entry as a high percentage match for a source segment that is very different....
Title: View pane display issue Description: In order to display the View pane in memoQ, memoQ uses the font Segoe UI. On Windows XP, this font is not does not always included by default. This font is widely used in memoQ on the GUI. If the font is not pr...
Title: Viewing changes made by reviewer Context: A document is sent for review and, on getting it back, the translator and/or PM want to see the changes by the reviewer Description: It is very easy to see the changes if the document is versioned. Version...
Description: This article describes how memoQ counts repetitions and illustrates it on an example. Imagine the following text: This is a sentence. Ano ther sentence. This is a sentence. Something else. This is a sentence. In this text y ou have 16 words....
Title : What to do when a file or document does not export? Context : You have finished translating a project in memoQ and are trying to export it. For some reason an error message indicates that the export has failed. Such errors can have three differen...
Title: What to do when a file or document does not import? Context: In certain cases, memoQ may refuse the import of files. This article describes what you can do to import the file into memoQ. We go through the typical situations and offer step-by-step ...
Title: Why are my memoQ word counts different from Microsoft Word or other translation tools? Description: We sometimes get requests to explain why memoQ counts words differently from other tools. In this article we explain some of the primary reasons. I...
Title: Why are there no repetitions in online projects? Context: In online projects translators don't see repetition marks. This article explains the reasons behind not showing repetitions in online projects. Description: There are three key reasons for ...
Symptom: Under Windows 8.1, memoQ hangs when starting Resolution: Right-click the memoQ 2013 icon, and choose Properties. Click the Compatibility tab, and, under Compatibility mode, choose Windows 8. Check the Disable display scaling on high DPI settings...
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