Knowledgebase : Usage > Other
Title : What does your yearly support & maintenance contract entitle you to? Description : A free yearly support & maintenance contract is automatically granted to you with your purchase of a memoQ license. What does this contract entitle you to?...
Title: Additional server licenses do not show up in the license list Context: You have received additional licenses, but they don't show up in the list of licenses after updating the server licenses. Description: The server activator tool doesn't always ...
Title: I cannot submit a job to Asia Online Description: You have set up your Asia Online account in memoQ. You have pressed the Test connection link and the test succeeded. However, you cannot submit a job to Asia Online. This might be caused of the pro...
Title: Automatic updates of memoQ - troubleshooting and log file locations Description: If the automatic updater (a.k.a. auto-update) is not installing the latest official update of memoQ, follow these steps to help Kilgray support troubleshoot the probl...
In Google Scripts, use the following code to authenticate on the Resources API of a memoQ cloud server: function restAPILogin() { var restURL = "https://longhorn.memoq.com:9091/(servername)/memoqserverhttpapi/v1"; [^] var headers = { "contentType" : "app...
Symptom You receive an error message when you click the confirmation link in the registration e-mail you received from Language Terminal, or when you paste the activation link from the e-mail in the text box in the Language Terminal website. Resolution V...
Title: Changing the language of the notification mails sent by the memoQ server Context: The memoQ server sends English notification e-mails to translators, project managers, etc. by default. You may have a different communication language in your organi...
memoQ 2013 installs next to memoQ 6.2, so that both versions are available on the computer, with the following limitations: memoQ 2013 and memoQ 6.2 cannot run at the same time. memoQ 2013 can open projects that were created in memoQ 6.2, but the project...
Title : Implications of reinstalling or uninstalling memoQ. Context : For some reason you wish/need to reinstall your memoQ application on your working computer. Description : As long as you do not manually delete any extra files, whenever you install me...
Context: You are in the middle of a large project and are wondering if you should update memoQ to its latest build (6.X to 6.X+1). Description: There is no loss of content or resource when you update. This means you will be able to continue all your exis...
This article is based on content generously provided by Dominique Pivard. On his original blog post available here, you also find the two "how to" nicely presented in a convenient video format. Context: in a "Trados project", you were sent translation me...
Title: Importing Multiterm XML term bases into memoQ term bases Description: When moving from SDL Trados to memoQ, many users want to move their terminology databases from Multiterm to memoQ. A flawless migration is only possible for users who are using ...
Creating Windows standard user with sufficient privileges to run the memoQ server service Make sure you are logged in to Windows with a user that is added to the Administrators group (i.e. Administrator) Open the Windows command line and create a standar...
To set up the E-mail settings of the memoQ server, using Office 365 SMTP, follow the steps outlined in the article below: http://technet.microsoft.com/en-us/library/dn554323(v=exchg.150).aspx Submitted by user: Grigori Gazarian
Title: Editing and saving extracted terms after having performed a term extraction in memoQ Description: Sometimes you cannot finish a validation of term candiates that you want to harvest for a new term base or to extend your existing terminology. memoQ...
Title : "The remote server is not available" message upon file retrieval Context: When a user attempts to download a package from an online projects and is confronted with the following error message:"Login to server yourserver.name failed The remote ser...
Context: You would like to use a Wordfast .txt TM in memoQ How to: • In Wordfast Classic 4: - click the "Export" button in Wordfast > Translation memories - the current TM will be exported as TMX. • In Wordfast classic 5.5 and later - Go to the Data E...
Title: Extracted term translation Description: You as a translator run a term extraction and now you would like to fill in the corresponding translation for a term in the candidate list editor. You have four ways to fill in the target cells for the candi...
Title: Folders to save in order to backup your memoQ server Context: As of today, the memoQ server does not have a built-in backup protocol, so you will have to create a manual backup of the appropriate folders. This article explains what to back up. Des...
Title: General error: SplitterDistance must be between Panel1MinSize and Width - Panel2MinSize Description: When you are opening the memoQ translation grid or when you are starting the tool, you get the following error message complaining about the Split...
TITLE: How to perform a memoQ server migration?  CONTEXT: You wish to handle the memoQ server migration with the help of your own IT Team or by yourself HOW TO:  If you insist on handling the migration yourself then please go through the following H...
How To: Disable memoQ TM search tool's Ctrl+Shift+Q shortcut Description: The memoQ TM Search tool starts by default for the Ctrl+Shift+Q key combination. This article describes how you can turn this off. Ctrl+Shift+Q is the shortcut key combination for ...
Symptom Your file does not get uploaded to Language Terminal: while "uploading", the display is falls apart, or nothing happens, or your browser acts as if it were uploading but the file does not appear on the website. Resolution Please check the brand a...
Title : Installing memoQ on a third computer. Context : For some reason you need to install memoQ on a third machine, but your memoQ license only allows you to install a single serial on two distinct machine. Description : Because each serial is associat...
Title : Where can I find my error log files? Context : You are looking for your memoQ *.log files (client and server) Description : For memoQ log files: Under Vista or Windows7/8: C:\Users\[your name]\AppData\Roaming\MemoQ\Log\MemoQLite.log Under XP: C:\...
Title: memoQ does not start and shows a MemoQ.Common.Legacy error Description: When you start memoQ, it does not start and gives you the following error message. TYPE: System.NullReferenceException MESSAGE: Object reference is not set to an instance of t...
Context: you just upgraded your memoQ server to a newer major version, and now the memoQ server service won't start. Fix: here is an extract from the memoQ server upgrade guide (available from http://kilgray.com/resource-center/user-guides): On some occa...
Title : “memoQSetup. x.x.xx .exe is not a commonly downloaded and could harm your computer” Context : You have just downloaded the memoQ setup .exe from the Kilgray website but an error message “memoQSetup. x.x.xx .exe is not a commonly downloaded and co...
Title: Memory use and performance: information and recommendations for high workload memoQ servers Description: If a computer running memoQ server repeatedly or constantly runs into low memory situations and related performance issues, then it is very li...
MOVING MEMOQ PROJECTS TO ANOTHER COMPUTER When you purchased a new computer, you install memoQ on the new computer, and you may want to move your memoQ projects to the new computer. NOTE: This article explains how to move memoQ project folders to a new...
Title: The MQXLIFF format Context: This article explains why we decided to use XLIFF as a standard bilingual document format of memoQ, and why did we decide to call it MQXLIFF. It sheds light on the differences from the standard XLIFF. Description: XLIFF...
Title: My documents are not synchronized but the translations are in the TM Context: You are working on an online project, with online TMs. You work from your home office in the evening, and next day in the office, when you try to synchronize your docume...
CONTEXT: you want to add a Hunspell dictionary to memoQ's spellchecker, and you can't download them from ftp.osuosl.org/pub/openoffice/contrib/dictionaries anymore. FIX (TEMPORARY): It seems indeed that this FTP folder has simply been removed!! It is...
Title: Server not activated Description: Your memoQ server does not start up. In the server log, and/or in the Windows Event Viewer, you see the "Server not activated!" message. How to: This message - while sometimes it does mean what it says on the can ...
Title: Setting up and performing a term extraction in memoQ Description: Before you start a project, you may want to harvest terminology from the documents of the project. Having the terminology translated first, and having later on several translators w...
Title : Upgrading from 32 bits to 64 bits Context : You have memoQ 6 installed and would like to run a native 64 bits version. Please note that you must be running a 64 bits version of Windows as a requirement. Description : If you have memoQ 6.0.5x or l...
Title: Viewing changes made by reviewer Context: A document is sent for review and, on getting it back, the translator and/or PM want to see the changes by the reviewer Description: It is very easy to see the changes if the document is versioned. Version...
Context: You need to translate a .PO file but cannot import it into memoQ. This might be a workaround if memoQ's native PO filter will not allow you to import the file. How to: To translate PO files using memoQ, we recommend that you either use Rainbow f...
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