Knowledgebase : Issue > Blocked
Title: Compatibility issues between memoQ and other pieces software Description: The following list includes software that are incompatible with memoQ in the sense that they can break one or more features in memoQ. Please consider disabling the following...
Title: Concordance front display issues in memoQ 5 Context: When running concordance on one of your TMs the concordance window opens and seems to display the segments correctly, but when you click on any of the segments within the window the target text ...
Title : Deleting projects from memoQ does not actually delete the project files from my computer. Context : You are clearing up your dashboard in memoQ and deleting projects you no longer have use of. You expect that the associated files will be deleted ...
You open memoQ and the project list on the dashboard is empty. A rare issue, which usually happens after a sudden crash freeze of the software, a forced computer shutdown restart.  This means that the project registry got corrupted and it was re-created ...
Title : Error 32. Standard exception: Cannot open file: C:\ProgramData\MemoQ\Translation Memories\Your-TM-Name\Index#.mtx Context : An error message shows up when confirming segments in a translation, this message states: " [name-of-your-TM] Standard exc...
Problem An error message shows up when you try to open a project that includes the Korean language: Font 'Batang' cannot be found. Description When you try to open a project that includes the Korean language, an error message appears. In the error messag...
Title : "The remote server is not available" message upon file retrieval Context: When a user attempts to download a package from an online projects and is confronted with the following error message:"Login to server yourserver.name failed The remote ser...
Title : Corrupt TM (translation memory). Context : In an open translation when you confirm (Ctrl+Enter) a translated segmen the following message pops up: “ Impossible to add the entry to the translation memory. The segment appears as confirmed in your d...
Title : Error storing TM entry. Context : An error message shows up whenever you attempt to confirm a translation in memoQ for an online project. Description : When confirming a translation ( CTRL+ENTER ) a “Error storing TM entry” error message appears....
Context : You have just created a project and wish to open one of the files (to view or translate) but are confronted to an error message called: “Font '' cannot be found. ”. Description : You do not have a chosen default front for the alphabet/front in ...
Title : The language could not be loaded! Context : You are working on an online project and your server will not start up. You get the following error message: "The language could not be loaded" Description : The client (on server) was started before th...
Context: In an online project with desktop documents, several people are working on the same document simultaneously. Unfortunately when attempting to synchronize (or updating) their work they get the following error message: “The operation has been comp...
Context: Even though you have upgraded from memoQ 5 to memoQ 6 you still use memoQ 5 for certain projects. Unfortunately whenever you try to open a project in memoQ 5 you are confronted with a message stating: "User session is not valid or has expired ."...
Title : Corrupt memoQLog file Context : You cannot open any projects in memoQ (online or offline). When you attempt to open a project an error message shows up. memoQ Version: Any Description : When the error message appears, click on “More” in order to ...
Title : Corrupt Preferences-Layout file Context : You cannot launch memoQ. Upon start-up the software crashes and you are confronted with a general error. memoQ Version: Any Description : When the general error message appears, click on “More” in order t...
Context : You cannot launch memoQ. Upon start-up the software crashes and you are confronted with a general error. memoQ Version: Any Description : When the general error message appears, click on “More” in order to know better what it relates to. If the...
Title : Corrupt Project Registry file Context : You cannot launch memoQ. Upon start-up the software crashes and you are confronted with a general error. memoQ Version: Any Description : When the general error message appears, click on “More” in order to ...
Title : Corrupt TermBase file Context : You cannot start memoQ, when you attempt to you are confronted with a general error. MemoQ Version: Any Description : When the general error message appears, click on “More” in order to know better what it relates ...
Title : Corrupt TermExtract file Context : You cannot open a memoQ project. Upon opening it you are confronted with a general error. MemoQ Version: Any Description : When the general error message appears, click on “More” in order to know better what it ...
Title : Corrupt TranslationMemories.xml file Context : You cannot open a memoQ, or a memoQ project. Upon opening it you are confronted with a general error. MemoQ Version: Any Description : When the general error message appears, click on “More” in order...
Title : General error related to lack of memory. Context : You are using memoQ, likely on a large project and suddenly memoQ freeze and crashes. A general error message stating “Exception of type System.Out.Of.Memory.Exception was thrown” appears. Descri...
Title : Error message appears upon opening any translation document Context : You cannot open translation tabs. Upon opening you are confronted with a general error. memoQ Version: Any Description : When the general error message appears, click on “More”...
Title :General Error: Updating view but view is dirty Context : You are working on a translation when you attempt a “Find” in the document. You are then confronted to a general error message stating: “ Updating view but view is dirty “ Description : Dirt...
This is a troubleshooting article. Please make sure you read it through before making changes to your system. ! Please note that the below solution is only working up to version 6.2! Symptom: memoQ reports a timeout error (or simply freezes) when you try...
Title: memoQ does not start and shows a MemoQ.Common.Legacy error Description: When you start memoQ, it does not start and gives you the following error message. TYPE: System.NullReferenceException MESSAGE: Object reference is not set to an instance of t...
Context: you just upgraded your memoQ server to a newer major version, and now the memoQ server service won't start. Fix: here is an extract from the memoQ server upgrade guide (available from http://kilgray.com/resource-center/user-guides): On some occa...
Whenever you get some strange screen layout, please use this "fix": This kind of error is rather easy to fix, open a document and use the Reset current layout option from the View menu. In case it doesn't work, exit memoQ and delete the following files: ...
Symptom: On some systems, memoQ displays an error message when it attempts to reach out to Language Terminal, e.g., when the user wants to save a project backup there. The error message contains the following or similar: TYPE: System.InvalidOperationExce...
Title: Why can't I confirm a segment somtimes? Description: It can happen that you work in a checked out online project. The project contains online TMs. While you are translating, you confirm your segments to the primary (working) online TM of this proj...
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