Knowledgebase : Issue > Installing & Upgrading
Title: Automatic updates of memoQ - troubleshooting and log file locations Description: If the automatic updater (a.k.a. auto-update) is not installing the latest official update of memoQ, follow these steps to help Kilgray support troubleshoot the probl...
memoQ 2013 installs next to memoQ 6.2, so that both versions are available on the computer, with the following limitations: memoQ 2013 and memoQ 6.2 cannot run at the same time. memoQ 2013 can open projects that were created in memoQ 6.2, but the project...
Title : Implications of reinstalling or uninstalling memoQ. Context : For some reason you wish/need to reinstall your memoQ application on your working computer. Description : As long as you do not manually delete any extra files, whenever you install me...
Context: You are in the middle of a large project and are wondering if you should update memoQ to its latest build (6.X to 6.X+1). Description: There is no loss of content or resource when you update. This means you will be able to continue all your exis...
Title: Corrupt Preferences-proxy.XML file Description: Attempting to download a memoQ upgrade throws the following error: TYPE: System.UriFormatException MESSAGE: Invalid URI: The hostname could not be parsed. SOURCE: System CALL STACK: bei System.Uri.Cr...
Title : I have bought memoQ Translator Pro, where can I download it and how do I activate it? Context : You have just bough a Translator Pro license congratulation! You now wonder what steps are left before being able to use memoQ. Description : You need...
Title : Files don't import or export at all, multiple versions of memoQ are installed Context : You have at least two versions of memoQ, e.g. memoQ 5.0 and 6.0, or memoQ 6.0 and memoQ 6.2, installed. You have noticed that since you installed the upgrade,...
Description: The following error occurs while running statistics General error. TYPE: MemoQ.ReferenceDocuments.Corpus+CorpusVersionException MESSAGE: Corpus version mismatch. SOURCE: MemoQ.ReferenceDocuments CALL STACK: en MemoQ.ReferenceDocuments.Corpus...
Title: How is the cost of support and upgrades calculated? Context: When you purchase a memoQ license (regardless whether it is translator pro or a server), you get a year of support and upgrades included. Sometimes customers don't understand, though, wh...
Title: How to finish your server installation process Context: Kilgray's support team sends you a PDF document that asks questions. If we receive the answers to the questions, we can finish your server installation process. However, at times we do not re...
TITLE: How to perform a memoQ server migration?  CONTEXT: You wish to handle the memoQ server migration with the help of your own IT Team or by yourself HOW TO:  If you insist on handling the migration yourself then please go through the following H...
Title : Installing memoQ on my second computer. Context : With the purchase of a memoQ license you are entitled to installing the same license on two separate computers. Unfortunately when you enter the serial key you've used on your first installation o...
Title: How to keep your memoQ projects and resources after reinstalling your system Context: You are about to reinstall the system on which memoQ is installed and would like to keep all your work. How to: Backup all of your projects (from the Dashboard, ...
Title: memoQ client and network drives Question: Can you use memoQ client when you have within your organization no rights over a physical drive? Answer: memoQ client will not work when you as user have no right over a physical drive because your TMs, te...
Title: memoQ client installer refuses to start, complaining about the version of Windows Description: You are trying to install memoQ on your PC, but receive the following error message: The version of this file is not compatible with the version of Wind...
Title : “memoQSetup. x.x.xx .exe is not a commonly downloaded and could harm your computer” Context : You have just downloaded the memoQ setup .exe from the Kilgray website but an error message “memoQSetup. x.x.xx .exe is not a commonly downloaded and co...
Title: ShellExecute failed, Error code: 255 Description: You are trying to install memoQ on a PC, and the install aborts with the error message : ShellExecute failed, (Error Code: 255) How to: This is caused by the Avast antivirus, and can be solved by t...
This is a troubleshooting article. Symptom: The memoQ server service does not start. If you attempt to start it from the Services console (services.msc), it reports that the memoQ server service started and then stopped. When you look it up in the Event ...
Title : Upgrading from 32 bits to 64 bits Context : You have memoQ 6 installed and would like to run a native 64 bits version. Please note that you must be running a 64 bits version of Windows as a requirement. Description : If you have memoQ 6.0.5x or l...
Title: System landscape diagram for Kilgray's products Description: This article contains the system landscape diagram for Kilgray's products, including memoQ, memoQ server, webTrans, QTerm (these two referred to as memoQweb), and content connectors. The...
Symptom: The setup program terminates by reporting that 'Setup was interrupted before the product could be installed'. Possible cause 1: The IIS 6 Metabase Compatibility components are not installed. Resolution: Use Control Panel > Programs and Featur...
Context: this short video shows you in real time how to upgrade your memoQ server.
Description : You are using Citrix or other virtualisation with multiple application servers and users don't have access to local drives, only network drives. You want to use memoQ but memoQ does not support network drives for resource storage. Fix : In ...
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