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knowledgebase : Issue > License
Title: Additional server licenses do not show up in the license list Context: You have received additional licenses, but they don't show up in the list of licenses after updating the server licenses. Description: The server activator tool doesn't always ...
You receive an error message which states that the "_CAL activation failed"_. Usually, this issue is caused by the fact that you do not have a 4FREE license or your memoQ client is not yet activated as a 4FREE edition.  In order TO ACQUIRE A 4FREE LICEN...
DESCRIPTION: You acquired an ELM license but after a few days of inactivity and not connecting to the vendor's server, the license seems to be lost. CAUSE OF THE ISSUE: * When you use an ELM license, your memoQ client contacts the server in every 4 d...
Title : Requirements to use an ELM license in memoQ. Context : You intend to send an ELM license to a translator, or you are a translator that is about to receive an ELM license. Description : In order to use an ELM license in the memoQ client you must f...
Title : Error: "No ELM license received from server" Context : You are working for an Enterprise or LSP that sends you a job as well as an ELM license to work on their online project. When trying to activate that license you get the following error messa...
Title: How is the cost of support and upgrades calculated? Context: When you purchase a memoQ license (regardless whether it is translator pro or a server), you get a year of support and upgrades included. Sometimes customers don't understand, though, wh...
You wish to transfer your memoQ client, and your current license to a different computer, while keeping the option to use the second extension of your serial number to activate a second, parallel installation of memoQ in the future.  _The extension is th...
Title : Installing memoQ on a third computer. Context : For some reason you need to install memoQ on a third machine, but your memoQ license only allows you to install a single serial on two distinct machine. Description : Because each serial is associat...
Title: Server not activated Description: Your memoQ server does not start up. In the server log, and/or in the Windows Event Viewer, you see the "Server not activated!" message. How to: This message - while sometimes it does mean what it says on the can ...
Could you try the following steps on the problematic computer and report back with the results? The issue is very likely caused by that the TLS 1.2 protocol is not enabled on the computer in question. - Make sure that all Windows updates are installed...
Title: Using different versions of memoQ Description: At Kilgray our upgrade policy allows licensed users to get upgrades for a year after the purchase date free of charge. Recently we had a number of users asking how they can work with customers who are...
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