Knowledgebase : Issue > License
Title: Additional server licenses do not show up in the license list Context: You have received additional licenses, but they don't show up in the list of licenses after updating the server licenses. Description: The server activator tool doesn't always ...
Title : Requirements to use an ELM license in memoQ. Context : You intend to send an ELM license to a translator, or you are a translator that is about to receive an ELM license. Description : In order to use an ELM license in the memoQ client you must f...
Title : Error: "No ELM license received from server" Context : You are working for an Enterprise or LSP that sends you a job as well as an ELM license to work on their online project. When trying to activate that license you get the following error messa...
Title: How is the cost of support and upgrades calculated? Context: When you purchase a memoQ license (regardless whether it is translator pro or a server), you get a year of support and upgrades included. Sometimes customers don't understand, though, wh...
You wish to transfer your memoQ client, and your current license to a different computer, while keeping the option to use the second extension of your serial number to activate a second, parallel installation of memoQ in the future.  _The extension is th...
Title : Installing memoQ on a third computer. Context : For some reason you need to install memoQ on a third machine, but your memoQ license only allows you to install a single serial on two distinct machine. Description : Because each serial is associat...
Title: Server not activated Description: Your memoQ server does not start up. In the server log, and/or in the Windows Event Viewer, you see the "Server not activated!" message. How to: This message - while sometimes it does mean what it says on the can ...
Title: Using different versions of memoQ Description: At Kilgray our upgrade policy allows licensed users to get upgrades for a year after the purchase date free of charge. Recently we had a number of users asking how they can work with customers who are...
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