Knowledgebase : administrator > Server administration
TITLE: Accessing local memoQ projects from both home and work machines CONTEXT: You have memoQ installed at work and also on your home machine, but no access to a memoQ server. You want to be able to resume working on your projects once you're back home ...
Title: Additional server licenses do not show up in the license list Context: You have received additional licenses, but they don't show up in the list of licenses after updating the server licenses.  Description: The server activator tool doesn't alw...
When there is an error that affects thememoQ server, always perform these steps: * In most cases, a customer user attempted to do something which failed or didn't lead to the desired result. Find an exact time when this happened (the operation was att...
TITLE: CAL and ELM licensing DESCRIPTION:     Kilgray offers CAL (Concurrent Access Licensing) and ELM (Enterprise License Management) licenses. CAL * You need to use CAL when you run a Terminal Server. * You need a permanent Internet connecti...
Title: Changing the language of the notification mails sent by the memoQ server Context: The memoQ server sends English notification e-mails to translators, project managers, etc. by default. You may have a different communication language in your organ...
Comment field not working in online project: The comment field is a narrow line: The resolution is to lower the DPI setting on the computer to below 125%, and restart the PC.
PROBLEM Current memoQ server versions, as shipped by Kilgray, do not support all SQL Server versions. Currently, a notable unsupported version of SQL Server is version 2014. TECHNICAL EXPLANATION Databases created in SQL Server have a setting called...
TITLE: Confirming segments in different memoQ user roles in online projects DESCRIPTION: When you confirm a segment, its status becomes CONFIRMED or PROOFREAD. The Confirmed status is indicated by a single green tick mark, and it means that a user ass...
TITLE: Content connected project does not do a version update DESCRIPTION: You create a content connected project and try to change documents in the content source. New documents get added, deleted documents are removed, but changed documents are not re...
TITLE: Content Connectors: what happens when the file is being copied during polling? DESCRIPTION:  Content Connectors can poll specific folders for updates. What happens when this polling takes place while content is being uploaded to e.g. the FTP si...
SYMPTOM You get a "General error" message if you run memoQ as a Citrix XenApp application and you try to create a new project onto your local computer (where the project path starts with \Client [file://client/]). Additionally, you see details similar to...
CREATING WINDOWS STANDARD USER WITH SUFFICIENT PRIVILEGES TO RUN THE MEMOQ SERVER SERVICE *  Make sure you are logged in to Windows with a user that is added to the ADMINISTRATORS group (i.e. Administrator) * Open the Windows command line and create...
TITLE: E-mail notifications DESCRIPTION: E-mail notifications allow the memoQ server to send out e-mails triggered by specific actions in the application. Thus translators, reviewers and project managers can always be up-to-date about their tasks, and d...
To set up the E-mail settings of the memoQ server, using Office 365 SMTP, follow the steps outlined in the article below: http://technet.microsoft.com/en-us/library/dn554323(v=exchg.150).aspx Submitted by user: Grigori Gazarian
You can configure the memoQ server to use a TLS encrypted communications channel, to ensure the security of the data transmitted between the server and memoQ clients. If you are using memoQ 2015 or higher with memoQ server 2015 or higher you have the choi...
TITLE: Error: "No ELM license received from server" CONTEXT: You are working for an Enterprise or LSP that sends you a job as well as an ELM license to work on their online project. When trying to activate that license you get the following error messag...
TITLE : "The remote server is not available" message upon file retrieval CONTEXT: When a user attempts to download a package from an online projects and is confronted with the following error message:"Login to server _yourserver.name_ failed The remote ...
TITLE: Error storing TM entry. CONTEXT: An error message shows up whenever you attempt to confirm a translation in memoQ for an online project. DESCRIPTION: When confirming a translation (_CTRL+ENTER_) a “ERROR STORING TM ENTRY” error message appears....
TITLE: The language could not be loaded! CONTEXT: You are working on an online project and your server will not start up. You get the following error message:  "_The language could not be loaded_" DESCRIPTION: The client (on server) was started before...
ISSUE/TOPIC While opening one of the projects that you were working recently, you receive an error message stating that there is a "File sharing violation". Upon further investigating the issue, you discover the following line in the error message: Syst...
TITLE: Folders to save in order to backup your memoQ server CONTEXT: As of today, the memoQ server does not have a built-in backup protocol, so you will have to create a manual backup of the appropriate folders. This article explains what to back up. ...
TITLE: Freeing disk space on memoQ server CONTEXT: Your server is running out of disk space and you would like to liberate some space by removing or deleting old projects. HOW TO: In case of online projects the most disk space is used by the memoQ serve...
MemoQ server can send e-mail notifications when a document is assigned or re-assigned to a translator or a reviewer in an online project. In versions prior to memoQ 2013, memoQ server sent out a separate e-mail for every document and every change in docum...
We have designed memoQ cloud with security in mind, and we are doing everything to safeguard your valuable data. To ensure the safety, privacy, and security of your information, we have introduced a four-layer approach: * Protecting Data at Rest In th...
TITLE: How to finish your server installation process CONTEXT:  Kilgray's support team sends you a PDF document that asks questions. If we receive the answers to the questions, we can finish your server installation process. However, at times we do no...
TITLE: How to start my memoQ server without having a server manager installed CONTEXT: You wish to start your memoQ server manually, without using a server manager account. FIX: Start the server service directly from the Start → services.msc menu (mem...
TITLE: Which ports does the memoQ server need for communication? DESCRIPTION: memoQ uses the 2705 and 80 ports.   
TITLE: memoQ server service, with Active Directory authentication turned on, fails to start with timeout error CAUSE:    When you have a memoQ server with Active Directory authentication turned on, the memoQ server service startup may fail with a time...
The memoQ server does not share the translation memories folder with the memoQ client on the server. Instead, the default location of published translation memories is C:PROGRAMDATAMEMOQ SERVERTRANSLATION MEMORIES. You cannot change this location from w...
TITLE: Memory use and performance: information and recommendations for high workload memoQ servers DESCRIPTION:   If a computer running memoQ server repeatedly or constantly runs into low memory situations and related performance issues, then it is very...
TITLE: Reports in memoQ DESCRIPTION:     When you work on a project, you can generate several types of reports: an analysis (statistics), a progress report on the progress of your project and a post-translation analysis, done when your project is fini...
TITLE: Requirements to use an ELM license in memoQ. CONTEXT: You intend to send an ELM license to a translator, or you are a translator that is about to receive an ELM license. DESCRIPTION: In order to use an ELM license in the memoQ client you must f...
CONTEXT: For some reason, you cannot update your server license online.   DESCRIPTION: If this isn't a network related issue then your server might not be updating because it cannot overwrite or replace your exiting license1x.dat file.   FIX: - ...
TITLE: Server not activated DESCRIPTION:    Your memoQ server does not start up. In the server log, and/or in the Windows Event Viewer, you see the "Server not activated!" message. HOW TO:    This message - while sometimes it does mean what it says o...
TITLE: Subvendor workflow in online projects DESCRIPTION:    Kilgray has integrated the subvendor workflow to enable the outsourcing of work to vendors. You as LSP/vendor can work against the client’s memoQ server. Project managers of the subvendor serv...
TITLE: Timeout error when trying to populate the group list of the selected domain in the ADD A NEW SINGLE SIGN-ON SYNC GROUP dialog in the SERVER ADMINISTRATOR SYMPTOMS:  In the WINDOWS SINGLE SIGN-ON category of the SERVER ADMINISTRATOR, you can sel...
CONTEXT: this Help article will show you how to upgrade your memoQ server. https://help.memoq.com/8-3/en/upgrade-memoq-server.html?zoom_highlightsub=memoq+server+upgrade [https://help.memoq.com/8-3/en/upgrade-memoq-server.html?zoom_highlightsub=memoq+ser...
TITLE: User role assignments DESCRIPTION:    When you are the project manager of a project, you can assign users to the memoQ user roles (Translator, Reviewer 1, Reviewer 2). You can assign a single person (e.g. a translator) to a role or a subvendor [h...
TITLE: Using MT plugins on memoQ server APPLIES TO:   * memoQ server version 2015 DESCRIPTION:   Originally, plugins for machine translation services like Google MT were developed for the memoQ client. In a recent development, we have made them ava...
DESCRIPTION: You are using Citrix or other virtualization with multiple application servers and users don't have access to local drives, only network drives. You want to use memoQ but memoQ does not support network drives for resource storage. FIX: In c...
TITLE: Using splitting and joining segments in packages from online projects DESCRIPTION:   memoQ's workflow enables you to work with online projects and local projects. Online projects allow you to work full online in using server documents, or to cho...
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