Knowledgebase : translator > setup
CONTEXT: You are in the middle of a large project and are wondering if you should update memoQ to its latest build (8.X to 8.X+1).   DESCRIPTION: There is no loss of content or resource when you update. This means you will be able to continue all your...
TITLE: Corrupt Project Registry file   CONTEXT: You cannot launch memoQ. Upon start-up the software crashes and you are confronted with a general error. memoQ Version: Any   DESCRIPTION: When the general error message appears, click on “_More_” ...
TITLE: Default location of useful files, data, etc. for memoQ   DESCRIPTION:   _   __FOR WINDOWS XP (WITH THE RELEASE OF MEMOQ 8, THIS OPERATING SYSTEM IS NOT SUPPORTED ANYMORE)_:      TMs and TBs and settings:      C:Documents and SettingsAll...
TITLE: Error: "No ELM license received from server" CONTEXT: You are working for an Enterprise or LSP that sends you a job as well as an ELM license to work on their online project. When trying to activate that license you get the following error messag...
TITLE : "The remote server is not available" message upon file retrieval CONTEXT: When a user attempts to download a package from an online projects and is confronted with the following error message:"Login to server _yourserver.name_ failed The remote ...
TITLE: I have bought memoQ Translator Pro, where can I download it and how do I activate it? CONTEXT: You have just bought a Translator Pro license congratulation! You now wonder what steps are left before being able to use memoQ. DESCRIPTION: You nee...
TITLE: Install Hunspell spellchecker   CONTEXT: You would like to configure the Hunspell spellchecker with memoQ   HOW TO: In order to setup Hunspell spellchecking in memoQ, simply go to MEMOQ OPTIONS > OPTIONS > SPELLING AND GRAMMAR   Then:...
TITLE: Installing memoQ on a third computer. CONTEXT: For some reason you need to install memoQ on a third machine, but your memoQ license only allows you to install a single serial on two distinct machine. DESCRIPTION: Because each serial is associat...
TITLE: How to keep your memoQ projects and resources after reinstalling your system CONTEXT: You are about to reinstall the system on which memoQ is installed and would like to keep all your work. HOW TO: Backup all of your projects (from the Dashboard...
TITLE: memoQ client installer refuses to start, complaining about the version of Windows Description: You are trying to install memoQ on your PC, but receive the following error message: THE VERSION OF THIS FILE IS NOT COMPATIBLE WITH THE VERSION OF W...
TITLE: memoQ does not start and shows a MemoQ.Common.Legacy error DESCRIPTION: When you start memoQ, it does not start and gives you the following error message. TYPE: System.NullReferenceException   MESSAGE: Object reference is not set to an ...
TITLE: Which ports does the memoQ server need for communication? DESCRIPTION: memoQ uses the 2705 and 80 ports.   
TITLE: “memoQSetup._x.x.xx_.exe is not a commonly downloaded and could harm your computer” CONTEXT: You have just downloaded the memoQ setup .exe from the Kilgray website but an error message “memoQSetup._x.x.xx_.exe is not a commonly downloaded and cou...
TITLE: Migrating my memoQ client CONTEXT: You want to upgrade your memoQ client to the latest released version HOW TO:  Download the most recent memoQ client build from the Kilgray website, in the Download section [https://www.memoq.com/downloads]. M...
SYMPTOM: The setup program terminates by reporting that 'Setup was interrupted before the product could be installed'. _POSSIBLE CAUSE 1:_ The IIS 6 Metabase Compatibility components are not installed. _RESOLUTION:_ Use Control Panel > Programs and Fe...
TITLE: Trying memoQ out, 30 days free trial. CONTEXT: You are considering the purchase of a memoQ translator pro license. In order to make up your mind you can apply for a 30 days long trial of a translator pro license. DESCRIPTION: The trial or demo ...
Title: Using different versions of memoQ Description: At Kilgray our upgrade policy allows licensed users to get upgrades for a year after the purchase date free of charge. Recently we had a number of users asking how they can work with customers who ...
TITLE:  What does your yearly support & maintenance contract entitle you to? DESCRIPTION: A free yearly support & maintenance contract is automatically granted to you with your purchase of a memoQ license. What does this contract entitle you to? • ...
TITLE: Where can I find my error log files? CONTEXT: You are looking for your memoQ *.log files (client and server)   DESCRIPTION: _FOR MEMOQ LOG FILES_: Under Windows7/8: C:Users[your name]AppDataRoamingMemoQLogMemoQLite.log  _FOR MEMOQ SERV...
Symptom: Under Windows 8.1, memoQ hangs when starting RESOLUTION: * Right-click the memoQ icon, and choose PROPERTIES. * Click the COMPATIBILITY tab, and, under COMPATIBILITY MODE, choose WINDOWS 8. * Check the DISABLE DISPLAY SCALING ON HIGH DP...
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