Knowledgebase
(342)Product
“Join Segment” does not work on TTX files.
A use case for Microsoft debugging tools in memoQ support
About the support & maintenance contract
Accents not being exported correctly in Excel
Accessing a memoQ server 5 with my memoQ 6 client (impossible)
Accessing memoQ projects from both home and work machines
(176)Issue
Accents not being exported correctly in Excel
Accessing a memoQ server 5 with my memoQ 6 client (impossible)
Additional server licenses don't show up in the license list
attribute values mixed up in a document coming from a Transit package
Automatic updates of memoQ - troubleshooting and log file locations
Browser compatibility with memoQ Web (Webtrans)
Calling the Resources API on a memoQ cloud server from Google Scripts
CDATA section is "missing" from a file memoQ exported - why?
Changing the display order of translation results in translation panel
(202)Usage
About the support & maintenance contract
Accents not being exported correctly in Excel
Accessing a memoQ server 5 with my memoQ 6 client (impossible)
Additional server licenses don't show up in the license list
Adjusting fuzzy matches
Asia Online does not return anything
Automatic updates of memoQ - troubleshooting and log file locations
AutoPick offers the same numbers twice
Browser compatibility with memoQ Web (Webtrans)
Calling the Resources API on a memoQ cloud server from Google Scripts
(203)Information Type
About the support & maintenance contract
Accents not being exported correctly in Excel
Accessing a memoQ server 5 with my memoQ 6 client (impossible)
Additional server licenses don't show up in the license list
Adjusting fuzzy matches
attribute values mixed up in a document coming from a Transit package
Automatic updates of memoQ - troubleshooting and log file locations
AutoPick offers the same numbers twice
Browser compatibility with memoQ Web (Webtrans)
Calling the Resources API on a memoQ cloud server from Google Scripts
(220)translator
Corrupt TermExtract file
Error message appears upon opening any translation document
Internet Explorer compatibility issues with memoQ Web
Accents not being exported correctly in Excel
Accessing local memoQ projects from both home and work machines
Adding a new inline tag
Adjusting fuzzy matches
Alignment "the traditional way" vs. LiveAlign
attribute values mixed up in a document coming from a Transit package
auto-translatables: translation pair in parentheses matched but not "translated"
(4)reviser/ reviewer
Proofreading documents that haven't been translated in a CAT tool.
Review your translations outside of memoQ in an online project
Viewing changes made by reviewer
(18)terminologist
Corrupt TermExtract file
QTerm: what to do if TBX import fails?
Convert SDLTM and SDLTB without SDL Trados Studio or MultiTerm
Corrupt TermBase file
Disabling the capitalisation of terms
Editing extracted terms
Entry IDs and updating terminology data in QTerm and memoQ
Extracted term translation
Fuzzy matching in term bases
(15)project manager
CAL and ELM licensing
Document Synchronization in Online Projects
Empty project list on the memoQ dashboard
licing does not run because of a Linq exception.
List of naming exceptions for projects
Main icons being used in the Discussion feature
Project delivery from the Translator to the PM
Restoring lost assignments for an online project
(44)administrator
Accessing local memoQ projects from both home and work machines
Additional server licenses do not show up in the license list
Basic troubleshooting steps for errors related to memoQ servers
CAL and ELM licensing
Changing the language of the notification mails sent by the memoQ server
Comment field shrunk in online project
compatbility between memoQ server and SQL Server (SQL Server compatibility levels)
Confirming segments in different memoQ user roles
Content Conenctor server with remote client
Content connected project does not do version update
Cannot confirm my registration in Language Terminal
SYMPTOM You receive an error message when you click the confirmation link in the registration e-mail you received from Language Terminal, or when you paste the activation link from the e-mail in the text box in the Language Terminal website. RESOLUTIO...
Communication issue while establishing Content Connector connecti...
When you try opening the content connector, no connections are visible and you get the error message below.  SOLUTION * Try opening the content connector again. * Click "OK" on the error message. * Select  Tools -> Settings and change the setting f...
Empty project list on the memoQ dashboard
You open memoQ and the project list on the dashboard is empty. A rare issue, which usually happens after a sudden crash freeze of the software, a forced computer shutdown restart.  This means that the project registry got corrupted and it was re-created ...
Error: Error storing TM entry
TITLE: Error storing TM entry. CONTEXT: An error message shows up whenever you attempt to confirm a translation in memoQ for an online project. DESCRIPTION: When confirming a translation (_CTRL+ENTER_) a “ERROR STORING TM ENTRY” error message appears....
How to report technical issues
Here at memoQ Ltd. we do believe that good support is one of the cornerstones of our company - the other one being seriously bad jokes- , and we keep working hard to make it better and better (and the jokes worse). ------------------------- One of the...
How to transfer my memoQ license (TP or PM) to a different comput...
You wish to transfer your memoQ client, and your current license to a different computer, while keeping the option to use the second extension of your serial number to activate a second, parallel installation of memoQ in the future.  _The extension is th...
Is the latest version of memoQ compatible with XTRF?
TITLE: Is the latest version of memoQ compatible with XTRF?  Answer:  XTRF is a third party project management solution which uses our API to establish the integration with our systems. MemoQ is not part of any development when it comes to a new memoQ r...
List of naming exceptions for projects
ISSUE/TOPIC: This article contains a list of items that cannot be used while naming a project in memoQ.  APPLIES TO:  All memoQ versions DETAILS:  The length limit is 255 characters. The name cannot be the name of an already existing project and can...
Opening project throws XML error
OPENING A PROJECT IN MEMOQ THROWS AN ERROR, AND THE PROJECT DOES NOT OPEN. FIX: If the error message is the same as the one below, it means that the XML file storing the data of your monolingual review session in the project is corrupt. Deleting the "Mon...
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