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memoQ server service with Active Directory authentication turned on fails to start with timeout error
Posted by P├ęter Botta on 22 May 2015 07:43 AM

Title: memoQ server service with Active Directory authentication turned on fails to start with timeout error

Cause:   

When you have a memoQ server with Active Directory authentication turned on, the  memoQ server service startup may fail with a timeout error. It may occur with large Active Directories.

Symptoms:   

When a memoQ server service with Active Directory authentication turned on is starting, it performs some startup checks in the joined domain. For a large Active Directory, it may take longer than the operating system level service starts the timeout (30 seconds by default).

How to fix it: 

Increase the default operating system level service timeout in the registry.

Follow the stepas below:

  1.  Run regedit.exe.
  2.  Locate and select the following subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control.
  3. Locate the ServicesPipeTimeout entry and modify the value that represents the service start timeout in milliseconds.
  4.  If the entry is not there create a new DWORD one with ServicesPipeTimeout name and set the desired increased value.
  5. Restart the computer.
  6.  Start memoQ server service.

Please also read: https://kb.kilgray.com/article/AA-00759/


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