Automatic updates of memoQ - troubleshooting and log file locations
Posted by Péter Botta on 02 February 2015 02:11 PM
Title: Automatic updates of memoQ - troubleshooting and log file locations
Description: If the automatic updater (a.k.a. auto-update) is not installing the latest official update of memoQ, follow these steps to help Kilgray support troubleshoot the problem.
How to: The basic working of the automatic updates is that a service is
installed that runs with elevated privileges, so updating memoQ, if enabled, should
happen without problems or any kind of system prompt, even if User
Account Control is turrned on, and even for users who aren't
The automatic update must leave log files at these locations:
The file names look like this, depending on the version and the date:
In case of any kind of issue, please find the latest such files and send them to us.