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You receive an error message which states that the "_CAL activation failed"_. Usually, this issue is caused by the fact that you do not have a 4FREE license or your memoQ client is not yet activated as a 4FREE edition.  In order TO ACQUIRE A 4FREE LICEN...
SYMPTOM You receive an error message when you click the confirmation link in the registration e-mail you received from Language Terminal, or when you paste the activation link from the e-mail in the text box in the Language Terminal website. RESOLUTIO...
When you try opening the content connector, no connections are visible and you get the error message below.  SOLUTION * Try opening the content connector again. * Click "OK" on the error message. * Select  Tools -> Settings and change the setting f...
DESCRIPTION: You are experiencing issues with the DeepL plugin under Windows server 2012R2.  You receive the following error message:  MemoQ.MTInterfaces.MTException: The request was aborted: Could not create SSL/TLS secure channel. How to fix it:  I...
DESCRIPTION: You acquired an ELM license but after a few days of inactivity and not connecting to the vendor's server, the license seems to be lost. CAUSE OF THE ISSUE: * When you use an ELM license, your memoQ client contacts the server in every 4 d...
You open memoQ and the project list on the dashboard is empty. A rare issue, which usually happens after a sudden crash freeze of the software, a forced computer shutdown restart.  This means that the project registry got corrupted and it was re-created ...
TITLE: Error storing TM entry. CONTEXT: An error message shows up whenever you attempt to confirm a translation in memoQ for an online project. DESCRIPTION: When confirming a translation (_CTRL+ENTER_) a “ERROR STORING TM ENTRY” error message appears....
There are two things in memoQ and memoQ server regarding DITA. 1.: A FILTER CONFIGURATION FOR THE XML FILTER, A SET OF OPTIONS FOR THE XML FILTER TO TELL HOW TO PROCESS A DITA FILE AS XML. This is part of the client only. This is not part of the memoQ ser...
Here at memoQ Ltd. we do believe that good support is one of the cornerstones of our company - the other one being seriously bad jokes- , and we keep working hard to make it better and better (and the jokes worse). ------------------------- One of the...
You wish to transfer your memoQ client, and your current license to a different computer, while keeping the option to use the second extension of your serial number to activate a second, parallel installation of memoQ in the future.  _The extension is th...
You wish to change the TCP port in the memoQ server configurator settings. It is possible to change the Port to a different one, however, you must use the new port at the end of the URL if you wish to connect to the server, from a client.  For example:  ...
TITLE: Is the latest version of memoQ compatible with XTRF?  Answer:  XTRF is a third party project management solution which uses our API to establish the integration with our systems. MemoQ is not part of any development when it comes to a new memoQ r...
ISSUE/TOPIC: This article contains a list of items that cannot be used while naming a project in memoQ.  APPLIES TO:  All memoQ versions DETAILS:  The length limit is 255 characters. The name cannot be the name of an already existing project and can...
OPENING A PROJECT IN MEMOQ THROWS AN ERROR, AND THE PROJECT DOES NOT OPEN. FIX: If the error message is the same as the one below, it means that the XML file storing the data of your monolingual review session in the project is corrupt. Deleting the "Mon...
Could you try the following steps on the problematic computer and report back with the results? The issue is very likely caused by that the TLS 1.2 protocol is not enabled on the computer in question. - Make sure that all Windows updates are installed...
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