Knowledgebase: Product > memoQ
Troubleshooting: memoQ 5 does not start or crashes on Windows 7: uninstalling Microsoft update might help
Posted by P├ęter Botta on 16 April 2013 12:56 PM

One of Microsoft's Windows updates (KB2823324) caused memoQ to stop unexpectedly. Apparently, the problem can be solved by disabling the EuroTermBank plugin, but the same Microsoft update might cause further instability on your computer. If you are running Windows 7, Windows Server 2008 (R1 or R2) or earlier, and memoQ version 5 fails to start or stops unexpectedly, read on.

Note: This issue does not affect Windows 8 systems.

Uninstalling a Microsoft update

You need to uninstall update no. KB2823324 from your system. If your computer can start, you can do the following:

  1. In Control Panel, open Programs, and then click View Installed updates.
  2. Select Security Update for Microsoft Windows (KB2823324), and then click Uninstall to uninstall the security update. 

If you need more information on this, or you cannot remove the update this way, please refer to the Microsoft knowledge base article at

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