Error: User session is not valid or has expired
Context: Even though you have upgraded from memoQ 5 to memoQ 6 you still use memoQ 5 for certain projects. Unfortunately whenever you try to open a project in memoQ 5 you are confronted with a message stating:
is not valid or has ."
Description: This may happen because your memoQ 5 client is attempting to connect to a memoQ 6 server (or vice-versa) and the two versions are incompatible. This is what causes the error.
There are two kinds of fixes you can try to solve this. Please try those in the recommended order:
1 - Unpinning existing resources
Please try the following:
- Open the Resource console, and look through each category.
- If you see pinned remote resources ( a pin icon on the left, and a cloud icon to the right of the resource's name), unpin them all by clicking once on the pin icon
2 - Deleting the preferences.xml file
You can find your preferences.xml file here:
Window XP users:
Please note that the file preferences.xml does not only include the names of the memoQ server(s) but also the following:
- color options
- recent projects
- certain path settings
Be aware that deleting the file may delete some settings - however, no actual translation resources are deleted.
Comment: You may need to enable the visibility of hidden folders. You can do so in the Control Panel under Folder options / View.