Knowledgebase: Product > memoQ
General Error: Corrupt memoQLog file
Posted by Péter Botta on 10 October 2012 02:34 PM

Title: Corrupt memoQLog file

 

Context: You cannot open any projects in memoQ (online or offline). When you attempt to open a project an error message shows up.

memoQ Version: Any

 

Description: When the error message appears, click on “More” in order to know better what it relates to. If the very last line of the call stack happens to be:

 

  "MemoQ.Common.Log.Write(Strings source, Source username, TraceLevel level, String message, Boolean addCallStack)"

 

Then your memoQ log file (MemoQLite.log) is corrupt and needs to be deleted manually.

 

Fix: In order to find the MemoQLite.log file you must navigate to:

C:\Documents and Settings\yourprofilename\Application Data\MemoQ\Log for Windows XP users,

or:

C:\Users\yourprofilename\AppData\Roaming\MemoQ\Log for Vista and Windows 7 users.

Once you have found the file delete it.

Restart memoQ, the issue should be solved.

 

Comment: You may need to enable the visibility of hidden folders to find the AppData folder under windows Vista and 7.

 

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